Refund policy

If you have a product in need of return or exchange, please contact Ugly Duckling Nails for authorization within 7 days of receiving your order. With the exception of a faulty or damaged item, you will be responsible for shipping charges on returns.

STOP ORDERS
If you decide to stop your order after it has been shipped, you will be responsible for applicable shipping costs, and/or payment charges.

RETURNS
Returns are accepted within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. With the exception of a faulty or damaged item, you will be responsible for shipping charges on all returns, and there will be a 15% restocking fee. We will provide you a store credit for the balance.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact.uglyduckling@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@uglyducklingnails.com and send your item to: 4382 Westshore Parkway, Unit #115 Victoria, BC. Canada V9B 5Z1

Shipping
To return your product, you should mail your product to: 4382 Westshore Parkway, Unit #115 Victoria, BC. Canada V9B 5Z1

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your final store credit amount.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.