Terms of service
ACCOUNTS
Ugly Duckling Nails Inc. is a shopping experience for professionals only. You will need to contact us to establish an account. Please send proof that you are a working professional along with your account request. This can be a certificate and/or social media page link.
TELEPHONE HOURS
Monday to Friday 9am – 5pm PST
INVOICING
All orders are processed in house. After placing your order,you will receive an automatic confirmation email. If you haven't heard from us within 24 hours on a regular business day, something went wrong - so please contact us.
PAYMENT
All orders prepaid with Visa, Mastercard, American Express, Visa/Debit or Paypal.
Please keep in mind charges are Canadian dollars. Your Credit Card or Paypal will make the necessary adjustments for you. To see what your order will cost you in Canadian dollars, you can go to http://www.xe.com/currencyconverter/
SHIPPING
All orders received Monday through Friday will be ready for shipping within 48hrs.
CANADA
No Shipping charges will be applied for ground shipments within Canada on invoices over $150.00(before taxes). Orders under $150.00 will have a $15.00 shipping fee added at checkout. If you require faster service, Ugly Duckling Nails Inc. asks that you pay the difference between Ground and your choice of upgraded service.
USA
No Shipping charges will be applied for ground shipments within USA on invoices over $150.00. Orders under $150.00 will have a $15.00 shipping fee added at checkout. If you require faster service, Ugly Duckling Nails Inc. asks that you pay the difference between Ground and your choice of upgraded service.
International shipments may be subject to local duties and taxes.
INTERNATIONAL ORDERS
International orders are shipped via UPS or Canada Post. The high cost of shipping has forced us to consider if we should be offering our products Internationally if we don't have a distributor in your region. We have decided instead of saying we don't ship at all, we will offer those of you who want our products badly enough an opportunity to purchase if you choose. You may want to consider joining your order with a fellow nail tech to reduce your shipping rates? Our minimum shipping charge is $50 for orders under $200. Orders over $200 is $75 shipping, and over $400 is $100 shipping.
We ship UPS with estimated 7 - 14 business days delivery.
International shipments may be subject to local duties and taxes.
** Keep an eye on our "Distribution" page, to see if there is a distributor in your area.
MINIMUM ORDERS
There is no minimum order for salon sales.
EMAIL NOTIFICATION
We would typically keep you notified of any deals or news via email. If you prefer an alternate form of communication, please let us know.
RETURNS AND EXCHANGES
Please see "Refund Policy"
EDUCATION & SUPPORT
We are fortunate to have some of the best trained nail techs on staff, with a combined experience of over 65 years in the industry. If you would like information about our ongoing Education, or just need some support, please feel free to contact us.